FREQUENTLY ASKED QUESTIONS

What type of boiler and heating systems does a Hydro Genie work with?

Can a Hydro Genie System be fitted to any Boiler?
Yes, it can.
Can a Hydro Genie System and its controller be installed to work with LPG, Oil, Gas or Electric Wet boilers?
Yes. A Hydro Genie System can be installed on LPG, Oil, Gas or Electric Wet Boilers.
I have a coal fire back boiler running radiators. Would a Hydro Genie System help provide more heat to the radiators and hot water tank?
Yes, it will on any type of back boiler.
Can a Hydro Genie System be fitted to a tank fed or gravity system?
Yes, it can.
Can a Hydro Genie System be installed in a sealed heating system?
Yes, it can.
I have an open vented, low feed and expansion tank as part of my heating system. Will a Hydro Genie System work with it?
A Hydro Genie System has been designed to work with heating systems that have a very low feed and expansion tank. It will be a tremendous benefit to your system. It will eliminate all the air that is sucked into a system with a very low feed and expansion tank and remove the need to bleed your radiators to get rid of excess air.
We have a Domestic Hot Water (DHW) system. Will it be affected if we fit a Hydro Genie System to the combination (combi) boiler?
It will work better because the Hydro Genie removes air bubbles on the heat exchanger leading to quicker direct hot water heating times and energy savings.

Hydro Genie Systems and renewables

I have a Ground Source Heat Pump. Would Hydro Genie work with the ground loop and the heating loop?
Yes. Fitting a Hydro Genie to the heating loop will provide an increase in heat from the system and save up to 20% on the electricity used.
I have an Air Source Heat Pump. Will a Hydro Genie System be of any benefit to its performance and how?
A Hydro Genie System will improve the performance of an Air Source Heat Pump by removing the dissolved air in the circulating water and improving the way heat is conducted around your heating system. This improves efficiency and saves you money on running costs.

Boiler and Hydro Genie warranties

Does the installation of a Hydro Genie System come under Gas Safe legislation?
No, it doesn’t come under the Gas Safe legislation as it only works with the water circulating in the system.
Will installing a Hydro Genie System affect the warranty on my new boiler?
No, it doesn’t affect the warranty on the boiler as a Hydro Genie System is attached to the pipework feeding the boiler rather than the boiler itself and only works with the water circulating in the system.
What is the warranty period of a Hydro Genie System?

Every Hydro Genie System must be installed by an approved Hydro Genie installer to qualify for our warranty. When installed by an approved installer, the system comes with a 10 YEAR warranty.

How long will the automatic air valve last?

The air valve will last a long time.

How long will the automatic air valve last?
The air valve will last a long time.
How long will the savings last?

For as long as you have the system fitted to your heating.

Working with old heating systems

I have a large home, with an old heating system. Some of the radiators at the far end of the house never get as warm as the others. Will installing a Hydro Genie System make a difference?
Yes, it will. After a couple of hours, all the radiators should be heating up at the same temperature with all the lock shields put into the fully open position.
My system is old and noisy. Can a Hydro Genie System help with this problem?
Yes. The noise is caused by air moving around as air bubbles. A Hydro Genie System removes dissolved air which stops the noise and reduces systems running costs.

Moving house

I want the Hydro Genie fitted in my current home. If I move house, can I take it with me?
If you let us know when you order your Hydro Genie System, we can include a moving pack which enables the system to be removed and reinstalled elsewhere. If you are in rented accommodation, remember to get the Landlord’s permission to fit a Hydro Genie System.

Technical questions

What size of pipework can a Hydro Genie System be fitted to?

For domestic heating systems and heat pump installations, we use standard connection sizes of 22mm and 28mm. For commercial heating systems, pipework sizes range from 50mm to 200mm.

Is the Hydro Genie connected to electricity?
No, the Hydro Genie has no electrical working parts, but its controller will require an electrical connection to the heating system.
Where does a Hydro Genie System get fitted if there is no room next to the boiler? Can it be fitted somewhere else?
A Hydro Genie System doesn’t have to be close to the boiler. It can be piped and fitted in other convenient locations such as an airing cupboard or loft.
How does a Hydro Genie System remove the need to bleed my radiators?
Removing dissolved oxygen from the heating fluid prevents oxidisation on any metal components. Any dirt is also removed by our dirt separation system, which is part of every Hydro Genie. So, there is no more build-up of rust. Even if your heating system is drained, the Hydro Genie will automatically remove dissolved oxygen protecting your system every time.

Any Other Questions?

If you have any other questions which aren’t covered within the topics listed above, please drop us an email here: